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MODERN BUSINESS PHONE SYSTEMS

Upgrade your telephone systems for business to the twenty-first century.

How We Work For You

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SYSTEMS FOR BUSINESS

Your phone systems should be a convenience, not a hindrance. Leave the medieval ages behind and upgrade your business phones systems to the twenty-first century. Our telephone systems for business include VoIP phone and cloud based systems with many benefits, including the ability to record and monitor calls, track reporting and call logging, and the ability to work from anywhere.

Business Telephone Solutions

VoIP PHONE SYSTEMS

A VoIP phone system can be a great asset for any business. VoIP stands for Voice Over IP, which means that instead of using a traditional phone line, VoIP uses your internet connection to place and receive calls. VoIP phone systems can offer a number of features and benefits that can be extremely helpful for businesses, as well as making communication more efficient.

In addition, VoIP systems are often more scalable than traditional systems, which means that they can grow with your business as it expands.

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Business Telephone Solutions

Call Recording + Monitoring

Call recording can help businesses keep track of customer queries and concerns, as well as providing a record of sales calls and other important interactions. This can be valuable for training purposes, as well as helping to resolve disputes.

Call monitoring can help businesses improve their customer service by giving managers the ability to listen in on calls and give feedback to employees. By using call recording and monitoring, businesses can improve their operations and customer service levels.

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Business Telephone Solutions

Reporting + Call Logging

Call reporting can help businesses track the performance of their employees, as well as the overall effectiveness of their operations. Call logging can help businesses identify call pattern trends and optimize their business operations accordingly.

In addition, both call reporting and call logging can help businesses comply with regulatory requirements. For these reasons and more, it is clear that call reporting and call logging can be valuable tools for businesses of all sizes.

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Business Telephone Solutions

Work From Anywhere

By utilizing a mobile softphone app, users can work from anywhere by accessing their work phone system from their mobile device. The app keeps users connected by allowing them to make, receive, and transfer phone calls using their business phone extension, see coworkers’ status, and access Sangoma Meet for video conferencing.

This app is great for business owners and professionals who need to be available at all times. The app is also handy for those who travel frequently.

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Our Mission & Vision
What Makes Us Different
why choose CASTLE ?

At Castle Technology Partners, our mission is to empower businesses by fostering an easy to use and reliable technology environment. 

Our Promises:

Exceptional Customer Service

Provide a Comprehensive Solution

Proactive Care for Decreased Downtime

Committed to a Long-term Partnership

Be a Local & Reliable Technology Resource

How Castle Connect Your Business

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Connect YOUR Business

A business telephone system is critical for any business. It increases productivity by allowing employees to connect with customers and clients in a variety of ways. But with so many different business telephone systems on the market, how can you know which one is right for your business?

Auto-Attendant

Auto-Attendant

For businesses, an auto-attendant can be a helpful way to route calls without the need for a human operator. It can also be used to provide after-hours service, or to give callers information about products and services.

Call Transfer

Call Transfer

Call transfer enables a user to transfer an active phone call to another phone or attendant. Call transfer is a fantastic customer care tool since it allows an agent to swiftly refer a customer to someone who can assist them.

Caller ID

Caller ID

With business caller ID, an incoming caller's name and phone number are displayed. Available on all business phone systems, a Callers ID is one of the first details you share with a potential client, partner, or affiliate.

Call Recording

Call Recording

Call recording is often referred to as voice logging or phone recording. With call recording, the discussion between a client and a specialist is recorded so that it can be saved as a digital file and later transcribed or listed to.

On-Hold Music

On-Hold Music

On-hold music is a common feature of a business telephone system that can creates a good first impression of your company. Rather than hearing silence while being placed on hold, your customers hear recorded music.

Call Routing

Call Routing

By automatically grouping and distributing incoming calls according to a predetermined set of guidelines, it can shorten wait times and guarantee that your customer's issues are resolved quickly and effectively.

Call Forwarding

Call Forwarding

Call forwarding, also known as call diversion, is a telephone feature included in all our business telephone systems to allow calls to be forwarded to another location, where the intended called party is present.

Salesforce Integration

Salesforce Integration

Salesforce for business phones is a cloud-based system that can benefit your business that gives a 360 degree view of your customers by tying together your sales, marketing, customer service, and support teams.

the right telephone system for business is essential to SUCCESS .

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Frequently Asked Questions

Business Telephone FAQ’s

A business telephone system is an important tool for any business, large or small. It can help to improve communication between employees, customers, and clients. A business telephone system can also help to streamline business operations and improve customer service. In addition, a business telephone system can help to reduce costs by eliminating the need for separate business and personal telephone lines.

A business telephone system can also help to improve productivity by allowing employees to make and receive calls from any location. Lastly, a business telephone system can help to protect your business from fraud and identity theft. A business telephone system is an essential tool for any business that wants to be successful.

The first step is to identify your business's needs. Do you need a lot of features, or just a few? Will you be using it for local or long-distance calls? Once you know what you need, you can start looking at different business telephone systems and comparing their features. If cost is a concern, look for systems that offer discounts for businesses.

Choosing the right business telephone system doesn't have to be difficult. By taking the time to understand your business's needs, you can find a system that will help your business run more efficiently.

Before you can choose the right business phone system for your company, you need to take a close look at your specific requirements. What kind of business do you have? How many employees will be using the system? What are your call volume and growth projections? Answering these questions will help you to narrow down your options and choose a system that meets your needs. You should also consider your budget and whether you need a VoIP system. Once you have a clear idea of your needs, choosing the right business phone system will be much easier.

A Voice Over IP (VoIP) telephone system uses the internet to make and receive calls, rather than a traditional phone line. VoIP systems for business are often less expensive than traditional phone systems, and they offer a number of features that can be useful for businesses, such as the ability to hold conference calls and transfer calls between extensions. In addition, VoIP business phone systems are often easier to set up and manage than traditional phone systems. For these reasons, VoIP systems are becoming increasingly popular.

Your business telephone is a valuable tool for connecting with customers and prospects, and when integrated with Salesforce, this powerful combination offers even more ways to strengthen customer relationships. With Salesforce integration, you'll be able to quickly update customer records and access vital information with ease.

Integrating a business telephone system with your Salesforce platform will streamline calls and provide valuable analytics which can then be used to effectively manage skills-based routing or first-call resolution while driving customer satisfaction. Investing in an integrated solution now can save time, generate more leads, and grow profitability in the future.